You can telephone us on (0115) 9640253, Fax on (0115) 9640651 or e-mail
info@highlandprint.co.uk for general enquiries
artwork@highlandprint.co.uk for artwork / design enquiries
print@highlandprint.co.uk for print enquiries
promotions@highlandprint.co.uk for promotional products enquiries
Our usual trading hours are Monday - Friday 9:00am - 5:30pm. However, you can e-mail at anytime. [Back]
All artwork is held on our own servers which are regularly backed-up. [Back]
No information we collect from enquiries or the processing of orders is shared with any other company. [Back]
Can I send documents created in MS Word, Powerpoint or Publisher ?
Yes, we can accept these file formats. However, unlike standard graphic applications, they often require additional processes to prepare them for print (for which an additional charge may apply). Please check for further details. [Back]
Can I supply you with films and a Cromalin ?
No. We are digital printers and no longer have the facilities to accept films. We therefore, require all artwork to be supplied either on disk or by e-mail (see Supplying Files ). [Back]
Can you match the colour from a previously printed sample ?
No. As we operate full colour digital machines, we can not guarantee a perfect match, especially if the sample has been previously printed by Litho, as the ink density and set-up will be different. [Back]
What file formats can you take ?
What type of storage media do you accept ?
RGB refers to the primary colours of light, Red, Green and Blue, that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on our machines in "4-colour process printing", commonly referred to as "full colour printing".
The combination of RGB light creates white,
while the combination of CMYK inks creates black. Therefore, it is physically
impossible for the printing press to exactly reproduce colours as we see them on
our monitors.
Many programs have the capability to convert the layout/images from the RGB
colour space to the CMYK colour space. We request that you convert your colours
from RGB to CMYK if your tools allow you to. By doing it yourself, you have
maximum control over the results. You may notice a shift in colour when
converting from RGB to CMYK. If you do not like the appearance in CMYK, we
recommend that you make adjustments while working in CMYK (usually lightening).
Be especially careful to keep backgrounds light if there is black or dark
coloured text over it, so that the text remains readable.
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Do I need to impose my artwork for more than one per sheet ?
No, we will handle all imposition work required. [Back]
How should I take pictures with my digital camera ?
Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then combines the colours together and saves the image onto the picture card. It is very important to make sure that the camera is set to the highest quality setting possible. This means that if you can only save one image on the picture card instead of 12, 64 or 128 images, then this is good! You want to create the best quality picture that the camera can make. This will make for a large file size and slow downloads from the camera itself, but it will give you the best possible results from your camera.
Remember, images should be at 300dpi in their final size in the layout.
More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the colour space from RGB (red, green, blue) to the printing press colours of CMYK (cyan, magenta, yellow, black), then do so. It is always better for you to change the colour space if you can, then you will see the results. Remember, not all colours that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK). If you do not have this capability with your software, we change it for you. [Back]
How can I tell what resolution the image from my digital camera is ?
Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are.
If you know what the pixel dimensions of your images are, either from the camera
itself or through the image editing software, you can determine the resolution
and the size you can print. Write down the pixel dimensions of your image and
divide by 300 if the image does not include text and 400 if the image does
include text. For example: an image without any text has a pixel dimension of
600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3
inches. This means that you can use this image at 2 x 3 inches or smaller in
your layout for quality printing results.
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Will you tell me if my artwork is of an acceptable quality for print ?
We always check artwork and pictures provided for compatibility and quality before going to print. If we feel there is a problem, we will contact you to discuss this. [Back]
I understand that most printers use Mac computers, do you accept PC based artwork ?
Yes we do see Supplying Files [Back]
Can I order one, two or three colour printing ?
Yes this is possible, but all our digital machines operate on a four colour basis. Therefore, all Pantone colours will be converted to process colours.
All colour work is based on four colour prices with the exception of black only. [Back]
What kind of material (paper) do you use ?
We can supply a wide range of quality materials suitable for all printing need. [Back]
What is your maximum print size ?
SRA3. [Back]
Will you match something I have printed myself ?
There is no guarantee that your finished piece will approximate you printed sample. This is due in part to the widely varying results from different output devices including inkjet and laser printers. [Back]
What is your standard lead time ?
Normally within 7 - 10 working days from the date final artwork has been approved. However, we will endeavour to meet your deadlines, but this can not always be guaranteed. An indication of a completion date will be provided with order. [Back]
All prices shown or quoted are exclusive of VAT. [Back]
Will I always receive exactly the quantity I order ?
We endeavour to fulfil orders exactly. However, some will be subject to the industry standard of + or - 10%. [Back]
Yes, we offer delivery to most locations on the UK mainland. Charges depend on weight, location and service required (i.e. next day). [Back]